Our Services

General Terms:

1. Booking Confirmation: All bookings for programs, incursions, vacation care, and excursions must be made in writing via email or our booking platform. A booking is considered confirmed once you receive a confirmation email from Flourish Kids and a deposit (if applicable) is paid.

2. Minimum & Maximum Group Sizes: Each program has a specified minimum and maximum group size. If the minimum group size is not met, Flourish Kids reserves the right to cancel or reschedule the session. For group-based programs (e.g., yoga classes, incursions), the maximum number of children per class is stated in the program description. Additional charges may apply if the number of children exceeds the stated capacity.

3. Age Groups: All programs are designed for specific age groups. Please ensure that the program is suitable for the age of your children before booking. If you are unsure, feel free to contact us for guidance. Payment Terms:

1. Payment Due Date: Payment for all programs must be made in full at least 7 days prior to the program start date. Payments can be made via direct bank transfer or credit card. Payment details will be provided upon booking confirmation.

2. Late Payment: A late payment fee of $25 will be charged for payments not received by the due date. If payment is not received within 3 days of the due date, the booking may be cancelled.

3. Deposit: A 30% deposit may be required for bookings of more than 5 children or multiple program bookings. This deposit is due at the time of booking to secure your reservation. The remaining balance is due 7 days before the program date.

4. Cancellations and Refunds:
• Cancellations 7+ days before the program start date: Full refund minus a 10% administration fee.
• Cancellations within 7 days: 50% of the program fee will be refunded.
• Cancellations within 48 hours: No refund will be given.
• In the event that Flourish Kids cancels or reschedules a program, a full refund will be issued, or you may choose to reschedule.